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Frequently Asked Questions
At this time, LuxYards does not ship internationally. We currently ship within the continental United States only. For questions about specific delivery locations, feel free to contact us directly at +1 301-836-1006 or via email through our Contact Page.
Delivery times vary depending on the product and supplier. Most orders ship within 5–10 business days, but custom or made-to-order items may take longer. Once your order ships, you’ll receive tracking details via email. For more accurate lead times, please check the product page or contact us at +1 301-836-1006.
All of our products ship free of charge.
LuxYards does not provide installation, but many of our products include detailed manuals and are designed for professional or DIY setup. We’re happy to answer questions and help guide you during the process.
Orders can often be modified or canceled within 24 hours. After that, changes may not be possible, especially for made-to-order items. Please contact us as soon as possible.
If your shipment arrives damaged, please inspect it immediately and note any issues with the delivery carrier. Then contact LuxYards within 48 hours so we can assist with a replacement or claim.
Yes — most brands we carry include a manufacturer’s warranty. Warranty length and coverage vary by brand and can be found on each product page or by contacting us directly.
Absolutely. Our team is here to help you find the best fit for your space and lifestyle. Call us at +1 301-836-1006 or use our Contact Form or live chat.
You can contact us through our contact page! We will be happy to assist you.