Shipping Policy

LuxYards Shipping Policy

General Shipping Information
At LuxYards, we strive to provide timely and reliable delivery across our product collections. We work with a variety of trusted suppliers, and as such, shipping methods, lead times, and carriers may vary depending on the brand and product availability.

Shipping Methods & Carriers

Freight Club (Standard LTL Freight)
Most large items ship via Freight Club’s network of trusted freight carriers using curbside delivery.

Signature is required at time of delivery
A delivery appointment will be scheduled
Transit time: 5–10 business days after shipment

Priority 1 (White Glove & Premium Services)
If you require threshold, white glove, or room-of-choice delivery, we can arrange upgraded logistics via Priority 1 Logistics.

Optional unpacking, placement, or debris removal
Custom quotes available on request
Add a note at checkout or contact us to upgrade delivery service

Brand-Specific Shipping Information

The Outdoor Plus

Shipping Method: FOB Ontario, California using a carrier selected by LuxYards, unless otherwise requested
Freight Quotes: Available upon request
Lead Times: In-stock items ship within 1–2 weeks; custom or made-to-order items may take 6–8 weeks or longer

LeisureCraft

Shipping Method: Curbside delivery only
Customer Responsibility: Customer must unload the crate and may need tools like a crowbar
Shipping Times: Minimum 3 weeks. Tracking provided once available. Lead times may extend depending on accessories and unit availability

Tri-State Distributors

Shipping Method: Ships via UPS
Tracking: Tracking number provided via confirmation email

RMI (Ray Murray, Inc.)

Shipping Times: In-stock items typically ship same day
Lead Times: Non-stock items subject to manufacturer processing times
Special Requirements: Contact us directly for custom shipping arrangements

Cyanna Valley Spas

Shipping Method: Curbside delivery only
Customer Responsibility: Customers must remove spa from truck—at least two people and proper equipment recommended
Inspection: Carefully inspect upon arrival. Any damage must be noted on the Bill of Lading (BOL) before signing. Contact LuxYards immediately if issues arise

Amantii

Shipping Method: Drop-shipped from Amantii’s warehouse with a $75 drop-ship fee.
Lead Times: Varies based on availability; tracking provided once shipped.

Rutherford Equipment

Shipping Methods: Ships via FedEx, UPS, or motor freight.
UPS Shipments: Include a $2 box/handling charge.
Freight Orders: Prepaid and added to invoice. A 10% freight handling surcharge applies (maximum $10).
Special Handling: $30 minimum fee for delivery to airports or special locations.

Order Processing & Tracking

Processing Time: Orders are processed within 24–48 hours
Tracking: Provided via email as soon as your order ships

Shipping Costs & Services

Standard Shipping: Rates calculated at checkout based on supplier shipping rules
Free Shipping: Applies to select products only, as indicated on the product page
Additional Charges: May apply for remote addresses, oversized freight, or white glove services

Delivery Issues

Damaged Shipments: Report any damage to support@luxyards.com within 48 hours. Include photos and detailed information
Delayed Shipments: Delays can occur due to supply chain or freight carrier issues. We appreciate your patience and will keep you updated

Contact Information

Email: support@luxyards.com
Phone: +1 (301) 836-1006
Address: 844 Purdue Rd, Corpus Christi, TX 78418

Policy Updates

This policy is subject to change at any time. For the latest version, please refer to this page.