Documents
Warranty
Product Coverage
Most products come with manufacturer warranties ranging from 1 to 5 years. Coverage typically includes defects in materials and workmanship under normal use.
What’s Not Covered
Damage due to misuse, improper installation, or normal wear and tear is not covered. Always follow care and install instructions to maintain coverage.
Need Help?
If you have an issue with your item, please contact us and we’ll assist with warranty claims directly with the manufacturer.
See Full Warranty Information.pdf
FAQ
How long does shipping take?
Shipping times vary by product. Most items ship within 2–7 business days. Custom and made-to-order pieces may take longer. Tracking details will be provided once your order ships. See our shipping policy for details.
Do you offer returns or exchanges?
Yes, we offer returns on most items within 30 days of delivery. Products must be unused and in original packaging. See our full return policy for details.
Is professional installation required?
For larger or more technical items, we recommend professional installation to ensure safety and warranty coverage. Always follow the included installation instructions.
Where are your products made?
LuxYards proudly curates high-end outdoor products from trusted North American and European manufacturers, known for quality and craftsmanship.
How do I track my order?
Once your item ships, you’ll receive a tracking link via email. You can also contact us anytime if you need updates or help with delivery.