TrueFlame Gold Standard Lifetime Warranty
Your investment in TrueFlame products is backed by one of the strongest warranties in the industry. All TrueFlame products include our Gold Standard Lifetime Warranty with 100% non-prorated replacement parts, effective with purchases as of 3/1/23.
Warranty is valid for the original purchaser at the original site of delivery with proof of purchase and photo documentation. Registration must be completed within 30 days of purchase to validate coverage. Warranty is void upon transfer of ownership and does not apply to products installed in commercial, rental, or nonresidential applications without proper maintenance.
Coverage includes replacement parts only. Labor costs are not covered. Warranty does not cover discoloration, rust, corrosion, oxidation, damage from harsh environments, chemicals, overheating, improper installation, abuse, extreme conditions, grease fires, or misuse. Regular and proper maintenance is required.
Coverage Details
Gas Appliances (Grills, Side/Power Burners, Gas Griddle)
• Lifetime on construction and manufacturer defects
• Lifetime on stainless steel construction
• Lifetime on cooking grates, burners, burner covers, valves, flame tamers, heat zone separators, and temperature gauges
• 3 years on all other parts, components, and electrical (LED bulbs, wiring, switches, transformers, halogen lighting)
Vent Hoods, Refrigeration, Cold Storage & Sinks
• 5 years on stainless steel construction
• 3 years on blowers, LED lighting, wiring
• 3 years on compressors (15" & 24" models)
• 1 year on transformers, LED bulbs, harnesses, power source wire, switches, halogen lighting
• Lifetime on ice chest, drains, and faucets
Drawers, Doors, Grill Liners & Carts
• Lifetime on construction, workmanship, and stainless steel materials
• 3 years on electrical components
Covers
• Lifetime warranty on covers for grills, carts, side/power burners, and griddles
Commercial Applications
• Lifetime on workmanship, construction, and defects for all commercial/hospitality applications
• Warranty void if maintenance is not performed regularly
• Coverage valid only with regular cleaning and proper care